You can easily get updates and support by doing these three steps if you’ve already bought our themes on Themeforest.
1. Register an account on ST-themes https://www.sunnytoo.com You can register with username and password, you can also register with your social media accounts.
2. Place an order of the theme you’ve bought, You won’t need to pay it again, when you click on the checkout button on the shopping cart page, you will be redirect to Checkout page, you will find a payment method named “Virtual payment” there, use the “Virtual payment” to place an order. If you’ve bought our themes for several times, no need to create several orders, one order with corresponding quantity is okay .
3. Send an email to our only official email helloleemj@gmail.com There are four different cases, find the case you are in, and then send us information asked there.
3.1. If you have themeforest license files, please attach them to use, format your email like this.
Email title: Confirm order on ST-themes
Which theme:
Order IDs on ST-themes(one per line):
Account email on ST-themes:
3.2. If you have themeforest license codes, please send them to use, format your email like this.
Email title: Confirm order on ST-themes
Which theme:
Order IDs on ST-themes(one per line):
Account email on ST-themes:
Themeforest username:
Themeforest purchase codes(one per line):
3.3. If you have neither have themeforest license files nor themeforest license codes, but you sent us emails before via contact forms on themeforest, because of those email may contain your purchase information, so find any one of those emails, and then reply to us with content like this.
Email title: Confirm order on ST-themes
Which theme:
Order IDs on ST-themes(one per line):
Account email on ST-themes:
Themeforest username:
3.4. If you don’t know have any information mentioned above, you can also send us emails with explanations, we will try to find a way to verify your purchases.
How to get updates after placing an order.
How to get support after placing an order.
- RECOMMENDED Post your question on our support forums. If you have orders on ST-themes, there will be a budge along with your username. So you don’t need to provide any purchases information , which saves your time to find purchase info, also saves our time to verify purchases.
- Send us questions via the contact us page. You also don’t need to provide any purchases information there, as long as you have orders on ST-themes and you have logged in, your purchases info will be send automatically along with your questions to our email address helloleemj@gmail.com.
- Send questions to our email helloleemj@gmail.com, you need to provide these information: Order id on ST-themes and Account email address on ST-theme, so we can verify purchases, and then answer your questions.
Hello, a couple of months ago I bought in ENVATO its excellent template but now I need to update it and I have no idea how to do it because this page no longer has support for your product. Any idea how to fix this?
Hello, ENVATO disabled our account last month. We are selling and providing support on this site, not on ENVATO anymore. You can follow this post to place an older on this site, no need to pay it, send me your purchase information, I will mark your order as completed after verifying your purchase information to make you be able to get all future updates for free.
hello , after paypal page, nor order appear in order page to state ” pending payment “
Hello, I just added a payment called “Virtual payment”, which is used for customers who have already bought our themes on themeforest to place an order without paying again, you can use it to place an order. Forget about the “pending payment”.