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Hello,
We have 2 problems with our theme that we don’t know how to solve:
1. Everytime we want to go on any page there’s a “invalid token” message (See “foto 1”)
2. We can’t enable the currency and language selector modules (see “currencies and languages”)
I hope you can solve this problems because we don’t kno ho to do it.
Thanks
Jonny will get back to you as soon as he can. In the meantime, for your first question- I get this message if I try to use a shortcut/ bookmark that has more than just the admin URL.
Try it like this example, please:
https://www.yourdomain.com/admin12345678/
2nd question- I checked the back office currency module and it worked so please wait for Jonny unless another participant can figure out the problem.
Hi,
1. You said everything time? that’s unusual, you may get that when you get back to work on the back office after a long time leaving, about 30 minutes.
2. If those module work fine on the front office? Are you using any server side cache system which caches your back office.
To investigate we need your FTP and back office login details. Those problems are probably server related.
Thanks @alwayspaws
Regards,
Jonny
@sabprov
Please delete all that asap. Jonny wants it via email. Otherwise everyone can access this!
You should change all that info right now because we all got it in email.
@sabprov It may be the middle of the night there. In the meantime, please change at least your passwords, etc or have someone change the info for you. It’s the weekend. Try to enjoy it! 🙂
@sabprov Please read the forum posts at the below link. It’s urgent:
http://www.sunnytoo.com/forums/topic/our-themeforest-account-has-been-disabled
Jonny will do his best to help you during his work hours. He’s dealing with a very bad situation but has said he will do right by everyone who has purchased his themes prior to the deactivation of his Envato account.
Thank you for your understanding and patience.
Hi,
@sabprov Please send me FTP login details in a private reply, I will investigate the issue. although the account was disabled, we still provider support for all my customers. thanks every one who helped us to solve the issue.
Best regards.
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