joan

• Topics: 25
• Replies: 108

#61692

Support expired

Hello, I have version 1.7.6.0 and the prestashop contact form does not work, it shows the message sent but does not reach the inbox, do you know what may be happening?

yobo

• Topics: 3
• Replies: 11972

#61730

Hi,
Please upgrade Prestashop to 1.7.6.2.
Best regards.

joan

• Topics: 25
• Replies: 108

#61823

Support expired

This reply has been marked as private.

yobo

• Topics: 3
• Replies: 11972

#61825

Hi,
Your backoffice URL and FTP login details are incorrect, please double-check them.
Best regards.

joan

• Topics: 25
• Replies: 108

#61836

Support expired

https://janabebe.com/pruebas/administrator
felipepagina@gmail.com
caminante1a
if you cannot enter, you must tell me your ip and country to put it on the white list

yobo

• Topics: 3
• Replies: 11972

#61866

Hi,
It redirected the page to front office. but my IP keeps change every day.
Best regards.

joan

• Topics: 25
• Replies: 108

#61881

Support expired

Can you connect with VPN Spain?

yobo

• Topics: 3
• Replies: 11972

#61883

Hi,
No, I can connect you via China or Hongkong.
Best regards.

joan

• Topics: 25
• Replies: 108

#61904

Support expired

check again

yobo

• Topics: 3
• Replies: 11972

#61935

Hi,
I can access your backoffice, but I still can’t connect to your FTP.
Best regards.

joan

• Topics: 25
• Replies: 108

#61946

Support expired

can you tell me your ip? I can change it when you tell me

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