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Viewing 5 posts - 1 through 5 (of 5 total)
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Tagged: easy builder, PrestaShop
b2b.murielleperrotti.com
Apparently we have a problem with the theme of this site.
we have a b2b with a “disappeared” login page
do you have any idea what could be going on
we also have the problem in administration that guides us to this link
https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn
the .htaccess has been checked
thank you for your help
Yobo,
Maybe can you give me your advice.
I have backup on muy hosting (planethjoster.com) but when the restore is done the site is not working anymore.
The support service give me this answer :
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Hello,
Here are the archives we have available on the external backup server.
=====
./2024-03-12/accounts/mperro.tar.gz
./monthly/2024-03-01/accounts/mperro.tar.gz
./2024-03-05/accounts/mperro.tar.gz
./2024-03-07/accounts/mperro.tar.gz
./weekly/2024-03-10/accounts/mperro.tar.gz
./weekly/2024-03-03/accounts/mperro.tar.gz
./2024-02-27/accounts/mperro.tar.gz
./2024-02-29/accounts/mperro.tar.gz
=====
Please confirm which one you want and let us know if you want a cPanel restore or if you want us to make the archive available to you on the server.
The problem with cPanel backups is that the configuration contains the following exclusion in order to reduce the size of the archive.
This means that the ‘cache’ directories are excluded from the archive, causing the problem encountered with Prestashop sites.
*/cache/*
Please do not hesitate to contact us should you require any further information.
Best regards,
Sylvain J., Level 2 Technical Advisor
PlanetHoster
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How to restore the site without the cache and restart the prestashop ?
Do you have some idea to help us ?
Regards.
Remy
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