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Viewing 9 posts - 1 through 9 (of 9 total)
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Hi,
We bought your Easy Module Filter and we’re getting a 504 error (Gateway Timeout -nginx) when we save the configuration of the filters.
The module has been reset and also reinstalled, but the problem hasn’t been solved and the error persists.
After getting the error 504, all filter groups are deleted.
Prestashop 1.7.6.7.
Php 7.2.34.
memory_limit = 512M
max_execution_time = 300
max_input_vars = 90000
Could you help me with this?
Two other questions related:
– Is it possible to add only one filter group with all attributes assigned to all categories? or it’s better to assign only the needed attribute for each category?
– Yesterday we get an error with the positions of categories, products and attributes. There were many positions duplicated (for example: some products with position “0”) and many positions missing (for example: one attribute has the position 9 and the following one the position 41).
Do you think that the Easy Module Filter error may have caused this?
Best regards.
Laura
Hi,
Yes I know, because you have only 4 attributes selected. As I said in previous messages, error 504 happens, in a single filter group, with a lot of categories selected and with 13 filters.
Please, try to do this:
1. Modify filter group: ID6 “Filtros” (I have selected all the categories that I need to apply the filters).
2. Add 13 filter blocks (see attached image) and save the changes.
3. You’ll get a 504 error, and then if you access again to the module you’ll see that ID6 “Filtros” has disappeared.
Best regards.
Hi,
The problem is the server timeout, please see the topic to modify some settings: https://easycloudsupport.zendesk.com/hc/en-us/articles/360002057472-How-to-Fix-504-Gateway-Timeout-using-Nginx
Best regards.
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