- AuthorPosts
Hi,
After successfully loading the zip file Transformer V4 on the server of my website, going to the back office of my Preastashop 1.7.4.0, I can see the theme just uploaded, but if I try to change the theme with the default, it gives me the following error: the website is currently unable to handle the request.
HTTP ERROR 500.
What could this problem be due to?
Can Quacuno help me?
Thank you.
AntonioAttachments:
Hi Yobo
Thank you for your answer.
I initially tried to install version 1.7.4.2, and this problem already occurred.
Then, believing that the problem was due to the fact that the latest version still had problems, I thought I’d switch to a previous version, but nothing changed.
My hosting plan used PHP 5.6.
I tried to change my database from localhost to 127.0.0.1, so I switched to PHP 7.2.
In these conditions he made me switch to Thema Trasformer 4.2.8, but I did not solve all the problems.
If I try to go on:
IMPROVED> Modules> Modules & Services, I always get the same HTTP ERROR 500 error.
This error ticks me even if I try to go on:
Configure> Store Parameters> General
Or if I go to:
IMPROVES> Payment> Settings
I tried to ask my Hosting provider, if by chance it’s a server problem, but he tells me that the server is ok.
In your opinion, where the problem may be.
Thank you for your answer.
If you think it is necessary, I will provide you my backoffice access and FTP in a private reply.
Best regards.
AntonioHi,
Maybe you didn’t upgrade Prestashop properly, please try it following the topic: https://www.sunnytoo.com/6996/manually-upgrade-prestashop
Best regards.-
This reply was modified Sep '18 by
yobo.
Hi,
Thank you for your answer.
In fact, we did not deal with an update from 1.6 to 1.7.
It was a new installation.
Most likely the version of Prestashop that I installed was corrupt.
Although I tried to install both the 1.7.4.0 and also the 1.7.4.2.
I solved the problem by re-installing version 1.7.4.2 downloaded from another source.
Now it seems that everything works properly.
I started by changing the store logo and the favicon.
When I activated the slider, something very strange happened to me.
I missed the slider at the top of the Transformer page, and the slider in the middle of the Classic theme page came up.
I ask you how such a thing is possible.
Did I do something wrong ?
Regards
AntonioHi,
I tried to load Transformer back into my web space and now everything seems ok.
Now I have another problem.
Before starting to customize my theme, I would like to record my copy.
I could not find a tutorial that explains how to record the copy of Transformer.
Can you explain to me how it’s done, please?
Thank you
Regards
AntonioHi,
Excuse me, maybe I did not explain well.
I bought my copy of the Transformer theme and received the license.
I seem to have understood that the license is valid only to be able to use the theme I purchased on a single website.
It seems to me that you understand that the license must be registered, to show that the theme has been regularly purchased.
I do not know how this operation is done.
I have not found any tutorials that explain it.
Can you please explain how this operation is done?
Thank you
Regards
Antonio- AuthorPosts
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