info81

• Topics: 10
• Replies: 22

#29565

Support expired

Hi,
After successfully loading the zip file Transformer V4 on the server of my website, going to the back office of my Preastashop 1.7.4.0, I can see the theme just uploaded, but if I try to change the theme with the default, it gives me the following error: the website is currently unable to handle the request.
HTTP ERROR 500.
What could this problem be due to?
Can Quacuno help me?
Thank you.
Antonio

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yobo

• Topics: 2
• Replies: 8426

#29594

Hi,
Do you mean you can’t switch the theme to the “transformer”? please try upgrading Prestashop to the latest v1.7.4.2, if the issue still persists, please send me your backoffice access and FTP in a private reply, I will investigate it for you.
Best regards.

info81

• Topics: 10
• Replies: 22

#29692

Support expired

Hi Yobo
Thank you for your answer.
I initially tried to install version 1.7.4.2, and this problem already occurred.
Then, believing that the problem was due to the fact that the latest version still had problems, I thought I’d switch to a previous version, but nothing changed.
My hosting plan used PHP 5.6.
I tried to change my database from localhost to 127.0.0.1, so I switched to PHP 7.2.
In these conditions he made me switch to Thema Trasformer 4.2.8, but I did not solve all the problems.
If I try to go on:
IMPROVED> Modules> Modules & Services, I always get the same HTTP ERROR 500 error.
This error ticks me even if I try to go on:
Configure> Store Parameters> General
Or if I go to:
IMPROVES> Payment> Settings
I tried to ask my Hosting provider, if by chance it’s a server problem, but he tells me that the server is ok.
In your opinion, where the problem may be.
Thank you for your answer.
If you think it is necessary, I will provide you my backoffice access and FTP in a private reply.
Best regards.
Antonio

yobo

• Topics: 2
• Replies: 8426

#29714

Hi,
Maybe you didn’t upgrade Prestashop properly, please try it following the topic: https://www.sunnytoo.com/6996/manually-upgrade-prestashop
Best regards.

• This reply was modified Sep '18 by  yobo.

info81

• Topics: 10
• Replies: 22

#29793

Support expired

Hi,
Thank you for your answer.
In fact, we did not deal with an update from 1.6 to 1.7.
It was a new installation.
Most likely the version of Prestashop that I installed was corrupt.
Although I tried to install both the 1.7.4.0 and also the 1.7.4.2.
I solved the problem by re-installing version 1.7.4.2 downloaded from another source.
Now it seems that everything works properly.
I started by changing the store logo and the favicon.
When I activated the slider, something very strange happened to me.
I missed the slider at the top of the Transformer page, and the slider in the middle of the Classic theme page came up.
I ask you how such a thing is possible.
Did I do something wrong ?
Regards
Antonio

yobo

• Topics: 2
• Replies: 8426

#29850

Hi,
It seems you didn’t install the theme properly, please send me your backoffice access in a private reply, I will check it for you.
Best regards.

info81

• Topics: 10
• Replies: 22

#29946

Support expired

Hi,
I tried to load Transformer back into my web space and now everything seems ok.
Now I have another problem.
Before starting to customize my theme, I would like to record my copy.
I could not find a tutorial that explains how to record the copy of Transformer.
Can you explain to me how it’s done, please?
Thank you
Regards
Antonio

yobo

• Topics: 2
• Replies: 8426

#29965

Hi,
Do you want to backup the store? on the cpanle of your hosting, there should be tools to make files and database backup. as different hosting will provide different tools to do it, you can contact the hosting provider to get more details about it.
Best regards.

info81

• Topics: 10
• Replies: 22

#29976

Support expired

Hi,
Excuse me, maybe I did not explain well.
I bought my copy of the Transformer theme and received the license.
I seem to have understood that the license is valid only to be able to use the theme I purchased on a single website.
It seems to me that you understand that the license must be registered, to show that the theme has been regularly purchased.
I do not know how this operation is done.
I have not found any tutorials that explain it.
Can you please explain how this operation is done?
Thank you
Regards
Antonio

yobo

• Topics: 2
• Replies: 8426

#29991

Hi,
Sorry, but I still can’t understand what you want. do you want to register the theme in a new domain? or the license can’t register your theme? or you can to build a test site without registration?
Best regards.

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