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Viewing 5 posts - 1 through 5 (of 5 total)
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Tagged: LOADING PROBLEMS, SCROLL
Hello I recently purchase my transformer theme, and Im very happy with it.
but I have an important issue in mobile devices.
1. In some smartphones when people visit the webshop can not do scrolling down seem that the website blocks.
2. In other mobile devices you can scroll down but the loading bar of the web browser doesn´t finish to load.
3. In other mobile devices works great.
In desktop seem that works well.
I have static servers configured with subdomains
Please could you help?
THANKS IN ADVANCED
THEME: TRANSFORMER
PRESTASHOP 1.7.2.3
Hi,
In what browser and on what device did you see these issues? Transformer v4 for Prestashop 1.7 uses browsers’ native scroll bar feature, so it should not have problems of scrolling down.
Accordion to your description, the problem sounds like a page loading problem, your webshop didn’t get fully loaded on those mobile devices.
Send me your site url via a private reply, so I can try to see if I could reproduce the problem on my side.
Best regards,
Jonny
Hi,
I need more info, I checked your site on iPad+Safari and Android+Chrome, your site worked fine on them.
In what browser and on what device did you see these issues?
Did you check if my demos have the same problem?
I you could let me know to reproduce the problem, then I could fix it for you.
Regards,
Jonny
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