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Hi,
OOH, so sorry, it was my fault, I thought your site is Prestashop 1.7, but you are using Prestashop 1.6, there isn’t the module in PS1.6, it requires to modify theme files, but not recommended, as your changes will be lost when updating the theme. when you install the tawk.to module, there will be a form on page bottom, you don’t need to add it manually.
Best regards.
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