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Tagged: stinstagram module
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I have the same problem since few days ago.
The Instagram slider disappeared (not the “FOLLOW US ON INSTAGRAM” title.
I tried to reconnect my account but when clicking on the red sentences I recieve the same error than @gsordo.I would say I did not touch anything from having it running to this error.
Attachments:
same here: https://prnt.sc/t9awk9
Hi,
The issue was because Instagram has deprecated the old API since June 29: https://www.instagram.com/developer/, we have modified my module to be compatible with Instagram’s new API, but the new API needs to be approved by the Instagram team. we submitted the APP, but I don’t know hong long it will be approved. once the new API gets approved, we will release a new theme update to apply the feature. please wait for it patiently.
Best regards.Hi YOBO
I have the same error as @gsordo mentioned. when i click on red line; to connect this module to instagram this error appear:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic,\u2018basic\u2019”}
i couldn’t access to this module! please find a solutions for this Error.
ThanksHi,
The issue was because Instagram has deprecated the old API since June 29: https://www.instagram.com/developer/, we have modified my module to be compatible with Instagram’s new API, but the new API needs to be approved by the Instagram team. we submitted the APP, but I don’t know hong long it will be approved. once the new API gets approved, we will release a new theme update to apply the feature. please wait for it patiently.
Best regards.Good morning Yobo, i figured it out…. will you unform us somewhow when the update is done so we can update as soon as it is ready to donwload? Thank you
Hi,
We released a new theme version and a new version of the Instagram module. the Instagram module is compatible with Instagram’s new API now. please take following steps to configure the module:
1. Upgrade the theme to the latest version. if you bought the module individually, just download the module to update it.
2. Click the “Upgrade” button to update all theme modules on the modules list page.
3. Disconnect your Instagram account on the Instagram module and click the red link to reconnect it, paste the correct User ID and access token.
4. Clear the Smarty cache and your browser cache.
Best regards.Hi Yobo,
I updated the theme and the module, but it says invaild OAuth access token. Could you check please? thank you
EDIT: i reinisialised the module and works fine
Hi
I had the same issue.
Have updated to 2.5.4 and upgraded modules.
Have re-connected to Instagram with Token and ID.
Have deleted cache and even reinitializated module and connection.Everything looks fine but I cannot see my feed on the prestashop homepage.
Still not working.In the picture I show how it looks now, including authorization to Inst app in Instagram.
I also hard re-installed the instagram module but got same error message.
Any idea?
Curious enough, if you type the error message literally in Google:
“Can not connect to Instagram or you do not have permissions to get media from Instagram”
There are 27K results, meaning all these pages have this errorThanks
Attachments:
So I found what happened on my previous post. Just in case has similar problems:
I tried with a new browser that I never use (Microsoft Edge) and worked fine after starting from scratch (no logged in nor in Prestashop nor in Instagram).
I went back to Chrome and had to delete caché to make it work again.
Hi Yobo,
I still have an issue with Instagram, I updated theme and module to the last version but when I click on the link to make the connectin with instagram, nothing happens, I get redirected to the home page of the prestashop back office.
I tried to deactivate/activate the module, clear cache, and also tried another browser but still not working.What can I do?
Hi Yobo,
I still have an issue with Instagram, I updated theme and module to the last version but when I click on the link to make the connectin with instagram, nothing happens, I get redirected to the home page of the prestashop back office.
I tried to deactivate/activate the module, clear cache, and also tried another browser but still not working.
What can I do?Did You xlear cache and browser cookies? Try incognito mode turn on debuging and check if any errors on console appers.
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