We provide two types of support: General support and Advanced Support. Briefly general support is for theme-related and non-time-consuming non-theme-related questions, Advanced Support is for time-consuming non-theme-related questions. Check our item support policy to know more about advanced support.
The main purpose of providing advanced support is to make all our customers be able to finish setting up a site smoothly without stuck on tricky problems, some tricky problems would wast you a lot of time, some of them even case project failures. If you have a problem which you have no clues of how to fix it, then using our Advanced support would be the best choice for you, why?
1. We know our themes and Prestashop very well. We have been working with prestashop for 7 years.
2. We are trustworthy.
3. Our rate is super low for our customers. For example if fixing a problem cost one hour, then you just need to pay for the last 30 minutes, because the first 30 minutes is in the scope of our general support it's free, also you will get a big discount count for the last 30 minutes. We are experienced, so the time we need to fix a problem would be short than you hiring other people. Check our item support policy to know more about our rate.